Privacy Policy
Privacy Policy
Last updated: August 2025
1. Who We Are
This privacy policy is issued by We Are Flourish Ltd – 10905198, whose registered office is at 8-10 South Street, Epsom, Surrey, KT18 7PF. In this policy, “we”, “our” or “us” refers to We Are Flourish Ltd.
If you have any questions about this policy, or how we handle your personal data, you can contact us at:
• Email: hello@weareflourish.com
• Telephone: 01483 300555
• Address: Chapel House, 1-3 Chapel Street, Guildford, Surrey, GU1 3UH
We are the data controller of the personal data we collect and process.
2. What Information We Collect
We may collect and process the following types of personal data:
• Identity data: name, job title, company.
• Contact data: email address, phone number, postal address.
• Marketing and communication preferences.
• Technical data: IP address, browser type, device information, cookies.
• Usage data: information about how you use our website and services.
3. How We Collect Your Data
We collect your data through:
• Forms you complete on our website.
• Correspondence with us by phone, email or post.
• Website analytics and cookies.
• Marketing platforms and email tracking (e.g. whether you open or click on our communications).
4. How We Use Your Data & Legal Basis
We use your personal data only where permitted by law. The lawful bases we rely on are:
• Consent: when you sign up to receive marketing updates.
• Contract: where processing is necessary to fulfil a contract with you or to take steps before entering into a contract.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to analyse and improve our services, carry out marketing to existing clients, and manage our business.
Purposes include:
• Responding to your enquiries or requests.
• Providing our services to you.
• Sending you updates, publications, or invitations relevant to our business.
• Analysing website traffic and improving our digital presence.
• Maintaining business records and complying with legal requirements.
5. Marketing
If you subscribe to our updates, we will send you information by email, post, or phone about services and insights that may interest you. You can withdraw consent or object to marketing at any time by:
• Clicking the “unsubscribe” link in our emails.
• Contacting us at hello@weareflourish.com.
6. Sharing Your Data
We do not sell your personal data. We may share your data with:
• Service providers acting as processors (e.g. website hosting, email marketing, analytics providers).
• Professional advisers such as lawyers, accountants, or auditors.
• Regulators and legal authorities where required by law.
If we transfer your data outside the UK, we ensure appropriate safeguards are in place (e.g. adequacy decision, Standard Contractual Clauses). Our website hosting is within the UK and fully ISO/IEC 27001:2013 security certification.
7. Data Retention
We only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including legal, regulatory, or reporting requirements.
• Enquiry/marketing contact details: up to 24 months from last contact unless you unsubscribe earlier.
• Client data: retained for the duration of the contract and up to 7 years thereafter for legal compliance.
• Cookies/analytics data: retained in line with provider policies (see Section 9).
8. Your Data Protection Rights
You have the following rights under the UK GDPR:
• Right of access – to request a copy of the personal data we hold about you.
• Right of rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of your data where there is no legal basis for us to keep it.
• Right to restrict processing – to request limitation of processing in certain circumstances.
• Right to data portability – to request transfer of your data to another provider.
• Right to object – to object to processing based on legitimate interests or for direct marketing.
• Rights in relation to automated decision-making and profiling.
To exercise these rights, contact us at hello@weareflourish.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk.
9. Cookies & Analytics
We use cookies to enhance your experience and analyse website use. Cookies may include:
• Strictly necessary cookies – required for basic site functionality.
• Performance cookies – help us understand website usage.
• Analytics cookies – including Google Analytics, which collect anonymous information on site usage.
For more information on cookies and how to control them, see www.allaboutcookies.org.
You can manage your cookie preferences via your browser settings. To opt out of Google Analytics tracking, visit: http://tools.google.com/dlpage/gaoptout.
10. Security
We have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction.
11. Updates to This Policy
We may update this policy from time to time. Any significant changes will be posted on our website and, where appropriate, notified to you by email.