Some questions we’re often asked…

General

We work with businesses at all stages — from early-stage startups to established brands — as long as there’s ambition and a desire to stand out.
We start with discovery — getting to know your business, goals and audience before mapping out the plan, timelines and deliverables.
Nope. Every project is different, and so is the price. We scope based on your needs and tailor a proposal to fit.
Branding projects typically take 2–6 weeks. Website design and build projects usually take 4–12 weeks. Larger projects — like full branding plus website and ongoing content support — can take up to 6 months.
We don’t limit ourselves to one sector. From property and professional services through to manufacturing and mining — we work with businesses that want bold design and real results.
We’re based in Guildford in the UK, and we’ve worked with companies across the Middle East, America and Europe. But geography isn’t a barrier — we can collaborate with clients anywhere in the world.
We’ll set up clear communication from day one — usually by email and video calls. Whatever keeps things simple and collaborative.
You’ll get a clear breakdown of deliverables, timelines, milestones, costs, and what’s required from your side. No hidden surprises.

Yes. Every project kicks off with a clear scope of work so everyone knows exactly what’s being delivered and when.
We start with discovery — getting to know your business, your audience and your goals. From there, we map out the plan, timelines and deliverables before design begins.
Absolutely. Collaboration is key. We’ll share ideas, updates and designs with you at every stage, making sure your feedback shapes the outcome.
We build feedback rounds into each stage of the project. You’ll always have the chance to review, comment and approve before we move forward.
We’re flexible. If the scope changes or you need something new, we’ll talk it through and agree the best way forward without slowing the project down.

You do. Once the project is complete, all final design files, assets and IP are yours to use freely.
Strategy defines who you are, why you matter and how you show up. Identity is how that strategy looks and feels — your logo, colours, type, tone and imagery. One gives direction, the other brings it to life.
Not always. Some clients come to us with a solid strategy and just need identity, while others need both. We’ll help you figure out what makes sense for where your business is right now.
Yes. Without them, consistency falls apart. Guidelines make sure your brand looks and sounds the same wherever it appears — online, in print, or in person.
Most branding projects take 3–6 weeks, depending on the scope. If it’s strategy plus full identity, it’ll be towards the longer end.
Typically, we create three distinct concepts at the first stage. This gives you clear directions to choose from, before we refine and develop the chosen route into a complete brand identity.
Absolutely. Brand development is about refining and strengthening what you already have — keeping what works and rethinking what doesn’t.
Always. We collaborate at every stage — from workshops to feedback rounds — so the brand we create feels authentic to you and your business.

No way. Every brand and website we create is custom, design-led and built specifically for you.
Most websites take 4–12 weeks, depending on scope and complexity. A simple brochure site will be quicker, while a larger build with integrations or e-commerce will be towards the longer end.
Yes — we specialise in WordPress. It’s flexible, powerful and lets us take a design-led approach, so your site looks unique and is easy for you to manage.
Absolutely. Every website we create is fully responsive and tested across devices to make sure it looks and works seamlessly everywhere.
Yes. We use WooCommerce to build design-led online stores that are flexible, scalable and easy to manage.
Definitely. We build with a user-friendly CMS and provide training so you feel confident making updates without needing a developer.
Yes. We provide reliable hosting and pair it with our tailored Aftercare package – covering maintenance, updates and ongoing support. We’re always here to help, so your site stays fast, secure and stress-free long after launch.
Every site goes through a full testing phase – speed, security, browsers, devices and usability – to make sure it’s solid before going live.

Yes. Every site we build follows SEO best practices from the ground up — fast loading times, clean code, and on-page optimisation. We also offer ongoing SEO support to help you climb the rankings.
Yes. We create and manage PPC campaigns across Google Ads and paid social. Everything is designed to align with your brand and bring in the right traffic.
We do. Strong landing pages are key to PPC performance. We design and build them to match your brand, convert users, and make sure every click counts.
SEO is a long game. You’ll usually see results in 3–6 months, depending on your industry and competition. PPC, on the other hand, can deliver immediate traffic.
Absolutely. We don’t just set up campaigns and leave them. We monitor, test and refine continuously to make sure your SEO and PPC budgets work as hard as possible.
Yes. No copy-paste approaches here. We tailor every strategy to your business, your audience and your goals.

We offer fast, secure and reliable WordPress hosting that’s tailored to the sites we design and build.
Hosting is separate from your project fee. We provide clear pricing and packages so you know exactly what’s included.
Hosting comes with regular backups, SSL certificates, monitoring and security updates – everything your site needs to run smoothly.
Always. Hosting is paired with our Aftercare service, so you’ve got ongoing support whenever you need it.

Our Aftercare package is ongoing support after launch – covering updates, fixes, improvements and advice whenever you need it.
Because a brand or website isn’t finished at launch. Aftercare keeps everything running smoothly, secure, and evolving as your business grows.
Typically updates, troubleshooting, small design and development tweaks, content changes, and ongoing support. We tailor it to your needs.
Not quite. Hosting keeps your site live and secure. Aftercare goes further – giving you hands-on support and improvements as your site or brand evolves.
Yes. We don’t believe in one-size-fits-all. Your package is shaped around what you’ll actually use and value.
That’s fine – the package is flexible. Some months you might need lots of help, others just a little. We’ll scale with you.